Customer care
Order Processing Time
For processing times, we mean the time from receipt of purchase order to delivery of the parcel to the Express Courier.
All orders received for products available in the catalog, which then follows the payment within the next 12 hours, are delivered to the courier within the same day of purchase.
To give greater clarity in times of escape, in the following table indicate the time lag depending on the mode of payment accepted:
| Methods of payment | Operation | Delivery time |
| PayPal | Internal use | 15 minutes |
| Mark | Internal use | 15 minutes |
| Bank Transfer | Credited to our account | 3/4 days |
The presence of products in our eCommerce site are indicated using the following terminology:
Available: goods ready for delivery (depending on payment method).
Not available: we do not know the day of his arrival at the warehouse.
Coming from x days: the days when it was not until the merchandise arrives in our inventory (expressed in number of days in the data sheet).
