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VINO ITALIANO PORTALE SITI ITALIAN WINE BERE BENE
 
The wine hub
 
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Percordi di vino
Frequently Asked Questions

  1. To find out the status of my online order, what should I do?
  2. Can I change or cancel my online order?
  3. How can I return a purchased item?
  4. Can I collect my order directly from your warehouse?
  5. What method of payment is accepted for online purchases?
  6. How long does a shipment order take?
  7. Is payment made by credit card secure and safe?
  8. Can I change the data on my account?
  9. I forgot my password, how can I access my account?
  10. If I am not at home at the time of delivery, what should I do?
  11. If I purchase a large amount of products, would I receive a discount?
  12. If an object is broken, damaged or missing what is your policy?
  13. Are prices inclusive of VAT and shipping costs?
  14. Is there a customer care service?
  1. To find out the status of my online order, what should I do?
    If you are registered on Zagreo.com you will have an account with us, just click on "My Account" to check the status of your order.

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  2. Can I change or cancel my online order?
    To change or cancel your online order, please send an email to ordini@zagreo.com or telephone: (+39) 0824 817.154 from 09.00AM - 18.00PM (Monday to Friday).

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  3. How can I return a purchased item?
    Please read carefully the details in the Terms & Conditions under section: Right of Withdrawal.

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  4. Can I collect my order directly from your warehouse?
    Yes. Please contact us previously on (+39) 0824 817.154. Information on where you can collect your order. Click here.

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  5. What method of payment is accepted for online purchases?
    Payment is accepted by Visa, MasterCard and American Express or by advanced bank transfers.

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  6. How long does a shipment order take?
    The time indicated for international shipments are 2 days, however in remote areas this can take a little longer. The countries served by our order service are: Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Great Britain, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Monaco, Czech Republic, Slovenia, Spain, Sweden, Switzerland and Hungary.

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  7. Is payment made by credit card secure and safe?
    The transmitted data of your credit card is secure, it is encrypted (scrambled) and is received directly by PayPal via a secure server using encryption protocol 128 SSL (Secure Socket Layer). Its function is to protect your data against unauthorized persons and uses specific sensitive information.

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  8. Can I change the data on my account?
    Yes. Just log on to your account and click on "View or change my details". On the same page you can also change your password and create a new one more complex, using letters, numbers or symbols, for added security to your account.

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  9. I forgot my password, how can I access my account?
    If you forgot your password, click here and click on "Forgot your password?" Enter your email address and your password will be sent to you shortly

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  10. If I am not at home at the time of delivery, what should I do?
    In the event that you are not home at the time of delivery, do not worry, the courier will contact you by phone to arrange a convenient time to return. If you have to go out and you want us to leave your package with a close neighbour, then please leave a note on your door with instructions where to leave it.

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  11. If I purchase a large amount of products, would I receive a discount?
    Just ask in advance by email to: info@zagreo.com or by fax at (+39) 0824 817.154.

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  12. If an object is broken, damaged or missing what is your policy?
    In the unlikely event that when you receive your products they are broken, damaged or missing, please contact (+39) 0824 817.154 or send an email to: customers@zagreo.com

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  13. Are prices inclusive of VAT and shipping costs?
    Product prices are in Euros and are inclusive of VAT. The total price of the order includes shipping costs, but taxes and custom duties are not applied, as these vary by country of destination. In addition, it is possible that in certain cases, which do not depend on the Company of Raffaele Pingue, the product prices could change and may not be updated in time.

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  14. Is there a customer care service?
    There is a Customer Care service at your disposal. If you have any inquiries related to products, orders, shipments, personal data and general services portal, you can contact us in the following ways:

    Email:
    info@zagreo.com to provide information about products, quotes, shipments, sales conditions.

    ordini@zagreo.com for modifications on any orders (you must provide the identification number), shipments or termination of the acquisition.

    customers@zagreo.com for complaints, problems on products purchased, operation of the website.

    Telephone: (+39) 0824 817.154
    Fax: (+39) 0824 817.154

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Wine Accessories |  Icy and glassware |  Wine aromas |  Gift ideas |  Food and Wine |  Art pottery